Application processing for Canadian eTAs takes up to 24 hours on average for our applicants. However, please note that the processing time may take longer due to individual screenings by the Canadian government, technical issues of the electronic system or other reasons. Therefore we highly recommend you to apply for an eTA as soon as you decide to travel to Canada to ensure you get your eTA approved in time.
(The application does not require to state the exact date of arrival/departure. As long as the entry will be within the next 5 years in which the eTA is valid, there is no problem.)

You will need to have a valid passport (at least valid until 1 day after you plan to leave Canada), a credit card or a Paypal account and an email address. That's it!

Applying for an eTA can be done online over an application form. You will also need a valid passport, a credit card or a Paypal account and an email address for the application.
(Please note that you have to agree with our Terms and Conditions, application fees, privacy and cancellation policies before using our service to apply for an eTA.)

In case you are not sure how to fill in your name in the application correctly, check the following guidelines for detailed information.

Amended name

If your passport includes an amendment to your name, enter your name as it appears in your passport.

Apostrophes

If your name has an apostrophe, enter it on the form. For example: D'Orsay, O'Malley.

Order of names

Refer to the machine-readable zone on your passport (the portion below your photo and biographic information, sometimes called a "barcode") to confirm in what order you should enter your names on the application.

On the first line of that portion of your passport, you will most likely see a letter, a chevron (<), an abbreviation of your nationality, your family name, two chevrons (<<) and your given name(s).

Enter your last name (family name) as it appears in this part of your passport.

The name(s) listed after the double chevrons (<<) after your family name is/are your given name(s).

If your name(s) is/are shortened or cut off in this portion of your passport, but the full name(s) is spelled out in the upper portion of your passport, enter your name(s) as it/they appear(s) in the top portion.  But always rely on the bottom portion to determine the order of your name(s).

Filial relationships

If your passport includes "son of" or "daughter of," or "bin" or "bint" and your father's name in the top or bottom portions of your passport, do not enter this text or your father's name in either of the name fields of the application form.

For example, if your passport indicates Ahmad bin Husain bin Muhammad in one field, please enter the Family Name as Husain and the Given Name as Ahmad.

If your passport indicates a filial relationship with "ibn," "ben" or "ould wuld," and your father's name in the upper or lower portions of the page, please do not enter this or your father's name in either name field when you are completing the application form.

For example, if your passport indicates Husain Ould Ahmad Ould Muhammad in one field, please enter the Family Name as Ahmad and the Given Name as Husain.

Hyphens

If your name has a hyphen, enter it on the form. Example: Mary‑Anne, Smith-Hansen.

Only one name on passport

If there is only one name line on the passport, put the whole name in this answer field.

Also known as "surname" or "family name".

Use of mother's, father's or ancestor's name

If the name on your passport includes the name of your mother, father, grandfather or earlier male ancestor in the machine-readable zone on your passport (the portion below your photo and biographic information, sometimes called a "barcode"), enter that spelling of your name on the application form.

Spousal relationships

If your passport shows "épouse de", "epse" or "ep." ("spouse of"), "wife of" or "husband of" in the top or bottom portions of your passport, do not enter this or the name of your spouse in either the last name or first name fields of the application form.

Example: if your passport shows Smith EP. Paul Sajan in the family name field, and John William in the given name field, enter Smith in the last name field and John William in the first name field.

Titles, prefixes, degrees, decorations

If your passport shows a title, prefix, suffix, professional or academic qualification, decoration, honour, award, or hereditary status, do not enter this on the application form, unless it is in the machine-readable zone of your passport (the portion below your photo and biographic information, sometimes called a "barcode").

Characters of non-Roman alphabets

Only characters from the Roman script/alphabet can be entered on your application form. Example: Aa, Bb, Cc and French accents such as é, è, ê, ë, û.

Your country of nationality is responsible for making your name appear in Roman script on your passport.

Yes. However, if you are applying eTAs for several people, you need to submit one application per traveler. You cannot apply for multiple persons in one application.

When your eTA is approved by the Canadian government, we will send you your individual eTA reference number via email. A copy of that email is not needed during the immigration process, but we recommend you to take a note of the eTA reference number with you just in case.

If your eTA application was rejected, you cannot enter Canada.
However, you can try to reapply for another eTA after your first rejection. Please keep in mind that each application will require an additional application fee. If your second application should be rejected as well, you will have to apply for a common visitor's visa at your nearest Canadian embassy or on the Canadian government's website instead.

After you applied for your eTA, a Canadian immigration officer will decide if you are allowed to travel to Canada. Under Canada's immigration law, you may not be allowed into Canada if you have committed or been convicted of a crime before.

At CANADA eTA Application Services we charge an application fee of $69USD per application.

We accept various types of credit cards like VISA, Mastercard or JCB. You can also alternatively pay with Paypal.

For the application, the applicant and the credit card holder do not need to be identical, so if you do not own a credit card, it is possible to borrow one from friends or family. However, we ask you to receive permission to use the credit card from the owner in advance. Alternatively, you can also pay with Paypal.

If you are traveling to or transiting the US, you need to apply for an ESTA (Electronic System for Travel Authorization) as well. Please make sure to have an confirmed ESTA before your departure.

No, it is not necessary to print the eTA confirmation email. Your eTA number and passport number will be linked electronically, so there is no need for a hard copy. However, we strongly recommend you to keep a note of your eTA reference number with you for unforeseen cases.

To check your eTA application status or the validity of your approved eTA you can go to the official Canadian government's website for their status check tool. All you need is to enter your passport information and whether your application is still pending or you already have an approved eTA.

If you have submitted your eTA application with wrong or mispelled information, you need to reapply your eTA with the correct information. Once you reapply, your eTA data will be updated to the latest application's information. Please note that even if your first application was approved online, it can cause problems at immigration when you stated false information. In the worst case, you can be denied entry to Canada. Please make sure to submit all your information correctly the second time as with every additional application you have to pay the fees again.

That is not a problem. Even if you cannot find your eTA reference number anymore, your eTA will still be valid since your passport is registered in the Canadian eTA system. As long as you received an email with the application approval, you will be able to travel to Canada. If you nevertheless wish to retrieve your eTA number and applied over our website, you can contact our support team at support@apply-eta.com with your personal information and we resend you your confirmation email including the eTA reference number.

Unfortunately not. When you submit your application on our website, we usually forward it immediately to the Canadian government's electronic system. Once it is submitted to their system, the Canadian government receives the application fees and does not allow any refunds or cancellations for the application. For this reason, we as an application support service are unable to offer cancellation or refund options as well. We are sorry for the inconvinience and ask for your understanding.

When you renew your passport or details in it change, you need to reapply for an eTA as well. Since your eTA is electronically linked with the passport information you submit in your application, it can cause problems during immigration if the information differs from the passport you are holding. To avoid difficulties or in the worst case a denied entry to Canada, we ask you to reapply your eTA with your updated passport details.

If your eTA application was rejected, you cannot enter Canada.
However, you can try to reapply for another eTA after your first rejection. In case you made a mistake in your first application or can think of another reason why your application was rejected, we would recommend you to reapply and correct your data or submit more details in your second application. When reapplying, please keep in mind that each application will require an additional application fee. If your second application should be rejected as well, you will have to apply for a common visitor's visa at your nearest Canadian embassy or on the Canadian government's website instead.

After submitting your eTA application, you will receive a confirmation email from us with your application ID. Look for an ID-number that starts with 'eTA-APPLY'. Please safe your application ID for inquiries or personal identification.

In case you need a receipt for your eTA application, please contact our support team via email (support@apply-eta.com) and request a receipt.